Bt handset problems.
Very frustrated with Digital Voice Handsets.
Bt handset problems Then place the handset into the USB charger. View the BT 6500 manual for free or ask your question to other BT 6500 owners. Calling features; Hub phones and voip phones; Mobile Phones; Digital Voice With a single handset there's no way of knowing whether the problem is with the base or the handset. Hi, I’ve just started having a problem with my cordless answerphone (a BT product), which now does not ring for incoming calls. I am 84 years old and I can not cope with the digital world. The phone does not ring when an incoming call is placed, and the answerphone also does not pick up. When try to dial out, get "Manage Incoming Call" on menu even though number in address book. Spares information. Using an old Panasonic unit enables calls in and out. (I have two). The had phones are 2 years old. Doesn't have to be the same model just to register. Subsequent to an electrical storm my BT4600 units ceased to work. Community; Community; I have no problem with the Hub - it seems o. If your product is out of warranty contact BT's I select the Block symbol, BT Call Blocking, On/off. During a call, the consumption is much lower. Today the wired handset works perfectly but when you pick up a hands-free you get what sounds like an engaged tone. When the Secrecy or Mute feature is turned on, some cordless phones will show Secrecy On or Mute On in the handset display. By phone: 0800 980 8999. Digital Voice: I have a problem with my service Thanks John, I have replaced the batteries for her, but still same problem. I've tried resetting both the handset and base through the Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. The line has been tested and is working fine. HELP Hi @Liz10 if your crackling noise is on a static landline phone, this elusive problem could be the handset to base pluggable cord. Now all of a sudden it's stopped ringing out at home but can use it to dial out. I’ve unpaired and re-paired the handset, tried new batteries and rebooted the box more than once. We have Halo and it came with a new BT Voice Handset which is automatically connected. If your product is out of warranty contact BT's recommended agent. When you reset the phone did you chose the handset or the base? The answerphone and call settings are stored on the base so if you haven't tried resetting the base it might help, page 72 on the user guide gives you the steps to follow. uk. However, if it's only happening on 1 handset then you could get I was recently transferred to digital voice having been given an 'advanced' handset 18 months ago! The advanced handset (with Alexa) has performed well since being switched over. Batteries are fine and all handsets are paired. for each handset: BT Freestyle 2200 handset with belt clip BT Freestyle 2200 charger 2 x NiMH AAA rechargeable batteries Battery compartment cover If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt. BT says it is not a line fault must be my equipment. To fix the "unregistered" issue on your BT BT3960 handset, follow these steps: 1. Incidentally, it’s a new BT cordless phone which we have had for 6 months. Or you could try plugging a phone into the phone port on the back of the Hub. Recently renewed my BT contract (I had the full Monty anyway) and moved to Digital Voice with my package. Line tested and no fault found. It allows you to reset I have had the digital voice set up with two hand sets for some two years now with no faults, i now have " Your Battery is low. If you're having problems with your Digital Voice service, BT's troubleshooting guide has some tips to try out first. 2. Contributor Mark as I spoke to BT technical, who didn’t Welcome to BT’s official support community. His solution worked. milleniumaire. Yes, the BT4600 phone has a factory reset function. Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. Alternatively, you may find the answer in ‘Help’ at the back of this guide. By email: Click here for email support. Outgoing calls If you've still got the problem, contact your service provider to get the line checked; Try testing your phone on a phone line in a different property, such as a neighbour's line. Replacement parts, including batteries, line cords, additional handsets, Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my phone? Why are all my incoming Hi all my elderly mother has a bt4600 phone set up, after a power cut the main phone is flashing "C" on the screen and nothing in manual shows how to clear this. Having utilised a BT Premium Trio cordless system with a Trucall device since 2020 I had pre-purchased a BT Digital Voic Re: BT 4600 Handset/Phonebook Its unusual and more expensive to separate phone and broadband providers, as the phone is normally included in broadband packages. Checked Manual and checked volume and sounds and all find but noticed it says Ringer Off. Other BT customers cannot ring me. I bought the 3 handset version when I was over in Scotland in August for my mum, she is getting older and I wanted to upgrade the phones that she had. We have a BT essential Cordless that we have had for almost ayear. My digital handset showing synchronising handset data for over 24 hours. BT phones · BT 6500 manual. I’ve reset the errant handset via the menu, removed batteries and left them out overnight but nothing makes any difference. As Whether it’s static on the line, connectivity problems, or issues with the handset, knowing how to tackle these challenges swiftly can save time and ensure uninterrupted conversations. User guides for BT phone accessories including headsets, answer machines and phone products for small businesses. User guides for BT Products: Set up your service, fix problems or block unwanted calls. This is to see if the problem is with your phone; Watch our User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. I opened the back of the phone and removed the batteries. I have a list of contacts on my phone , but none of them are displayed when anyone calls. If you run into difficulties or have a question about BT’s products and services, join our community and connect with other BT customers. Additional support. However, this year, when we renewed our contract, we were told we were going to be upgraded to Digital Voice. Find answers to any problems with your BT Cloud Voice. . My elderly in-laws have the twin BT Big Button 4000 phones in there home, but both phones keep showing the "Power Cut" message. Does anyone have a solution please? I've tried to chat bot with BT but its not working and I can't be tied up on a long phonecall to them!! 😜 My 2nd handset of two is stuck on ‘Synchronising handset data’ and will not receive or make calls. Am I going to be able to get the handsets onto the home network without SH2? Solved: It has now been more than 8 weeks since BT supposedly switched my landline to DV on 16 March - since that date I have had no landline. See the user guide for instructions on how to turn Secrecy or Mute off. Checked the sett the following for each handset: • BT Graphite 2100 handset • BT Graphite 2100 charger • Battery compartment cover (already fitted) • 2 x AAA NiMH 550mAh rechargeable batteries (already in handset) • Mains power adaptor (Item code: 052300) This User Guide provides you with all the information you need to get the most from your phone. Try resetting the base and handset by disconnecting the power, waiting for a few seconds, . Put the batteries back after approximately 5 minutes and it was fixed. Check Battery: Ensure the handset is charged for at least 16 hours. Live Chat. Follow the steps for the handset you're using: Check your batteries are in the handset correctly. 0 Ratings Reply. If the problem can’t be fixed online you'll be able to arrange an engineer visit. herrbohnen. Find a solution online or discover how to report a problem to BT Business and we'll find a fix as soon as possible. if SH2 needs restart or reboot (power on off), 70% of the time loose Try another handset Try another Digital Voice handset if you have one registered, to see if it's the handset or the line that's causing the problem. Any Hi @Nimbus7. An older handset not been used for some time picks up the same information false info as current. I had high expectations for this, but it is genuinely worse than the using the old phone line, so I'm rather disappointed. Is there any other way to power up the base. Old base did the same. It has worked well for a few months. The 1st handset is working fine. I've been given a pair of these handsets but I don't use BT as my broadband provider. who would have know! BT Digital Phone stuck on Synchronising Handset Data X42-F81 2 of my handsets are stuck in a loop stating "Synchronising Handset Data", no amount of battery removal, pressing Battery removal is no good, they need new rechargeable batteries. Community; Community; Announcements. How can I fix the problem? Make sure you're using the BT Smart Hub 2 we sent The problems reported ( and as with most things , people report issues , they don’t report satisfactory service, so a false impression can be given of the scale of an issue ) generally are with numbers that have been moved around various networks, if your number has never been ported , then you don’t have an issue with porting , if the number has never been ported away I recently noticed that our Premium Phones all have the "Line cord error, please check" message and no dial tone. Is it a box or handset problem please? From other posts I would suggest you try changing the batteries in the phone as that will probably solve problem. No screeching this time, but call quality is still poor. No dial tone and incoming callers get a message that the line is in use. Having separate broadband makes fault finding more difficult, as it could be the broadband equipment causing the problem. To start charging, put batteries into the back of the handset, then turn it on. In this text, I’ll share practical tips and BT customers have been left without a landline, unable to use personal safety alarms, and lost phone numbers they’ve held for decades – these are just some of the disastrous consequences in BT’s ongoing push to switch Recently renewed my BT contract (I had the full Monty anyway) and moved to Digital Voice with my package. 7. We have checked all 4 phones and all appears Ok. Your first port of call would be to try a different handset to rule out of the issue being your phone. Change the rechargeable batteries in just one of the phones to start with, and see if it fixes the problem. Start by making sure your handset is switched on and has power. I’ve changed the batteries. Hi. Big Button Cordless Phone with Answer Machine. 00am to 5. Since using these handsets we have had continued issues. Does anyone know how to report a faulty digital voice handset? The one received with the installation of superfast broadband has not worked since day two of receiving it. Base is new. However my Panasonic telephone that's connected On the majority of times I pause a programme (only up to 10 minutes), when restarting it jumps back about 1 1/2 hrs and I can’t move on or back. Inclusion phones; Phone accessories. Re-register the Handset: - Place the handset on the base and wait a few seconds. I did a reset, and a reregister of the handset and got my sister to phone back. I've followed the about articles but no help. Monday to Friday 9. I had some subsequent phone issues though in fairness BT helplines proved useful and answered several calls with only a brief delay. The problem is only this new handset now rings (not the other 2 BT phones in the house) and it isn't updated with our contact numbers. Phone works fine but looking at how to clear the screen. - If it does not register automatically, follow the manual registration process: - Press the Menu button on the Hi, have bought a BT2700 Digital Cordless Phone with Answer Machine and been no problems. My home phone is now working with digital voice, connected to my new hub, but, Caller display does not work. Broadband and landline customers can get automatic compensation for service problems that include delayed repairs or delays to the start of a new service, find out more I’ve had my bt box for about 4 months now and have been using the bt remote to control the tv (change volume, select hdmi channel, switch on/off). Whilst there have been a few complaints of problems, the forum hasn't been inundated with posts of problems and you have resurrected a one year old thread to compla If your product is out of warranty contact BT's recommended agent. I have a BT Converse 2200 handset wired into my hub. Now that you've checked your broadband connection is working, you need to make sure your handsets are working correctly. Calls not ending up in voicemail. Exact same problem - secondYealink handset not making or recieving calls, red phone symol under the line on the handset. Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my Why does my handset screen continually display 'Register'? Why doesn't my handset ring? Why is my answer machine not recording messages? Why can't I play messages that have been left on my answer machine; Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my phone? Hi @margaux Welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT 4600 phone. Tried BT help - they suggest there is a problem with the phone which is just out of warranty. Pressing the red button on the handset refreshed the screen, but still the same message. I think you will probably need to speak to the product helpdesk. 30pm, Saturday 9am to 2pm. Please help. If you have any problems setting up or using your BT Freestyle 2200, contact the Helpline on 0870 240 3962. 1 · 2. This could be because your handset is out of range or because your Hub is turned off. However, over the last few months the Truecall unit has started having problems detecting the caller ID, typically saying that the last call arrived without caller ID. Until recently my landline was working perfectly with a Truecall Call Blocker Unit. They are all listed as No Number. Hi, I am a BT Business customer and after some issues with patchy audio we have recently switched to the ' BT Premium Cordless Telephone & Answering Machine - Triple' handsets. The quickest and easiest Hi, I’ve just started having a problem with my cordless answerphone (a BT product), which now does not ring for incoming calls. Thanks, so it did not fix the problem. Browse or where it is plugged into, perhaps there is a problem with the mains feed to that socket, or the power unit is not plugged in fully. So my question is, which batteries do i need, can i purchase replacements from BT or else where please ?. The DV phone was obviously intended as a replacement for the landline phone. They must be The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised. Have recently upgraded our router, but get the message "Please Check Line Cord" when I have plugged in the handset. PDF user manual · 90 pages. helpdesk@vtecheurope. we have had other BT users call us on our landline and all Ok. What does the reset do? Specifically will my contacts disappear and need inputting again? How can I make a copy of my contacts just in case The handsets are not universally hopeless, I have had mine for about 2 years and they work perfectly with the original batteries still. As it charges, you’ll see your phone’s battery status at the top of its screen. I don't know how long this has been for, since we don't use the landline all that much. Only other thing I can suggest is trying to register the handset on a friends base station. Product helpdesk information. If it does, then change the rest. That would at least tell you which part is faulty. How do I put it to Ringer On been tr Still having problems? If the problem is with your BT line or service, try testing your line and running through some quick checks with our landline troubleshooter > If you are using a phone from another manufacturer, please contact the manufacturer's helpdesk for further help. Common problem. When try to press OK to get choice of On/off, always get "Not Available". Tried Handset Settings, Reset and no change. Getting the same response on all call blocking features. Manuals. We’ve had this phone for years & it’s worked perfectly. I do however have a pair of BT whole home discs which work really well. give review. You would expect so but given the number of posts on the forum regarding dead batteries, it doesn't appear to be the case. Its quite a common problem. Anyone else experienced this? It's becoming embarrassing. k. I was told that someone from BT would ring me today but, as expected, I’ve heard nothing. I have reset the handset but problem not Hi, I bought a BT4600 handset on Ebay and it turns out it is the second handset of the twin set. Note: Turn off the handset before taking out its battery or you risk losing data. The Secrecy or Mute feature has probably been turned on. mikewestmorland. They sent us an Essential Bt digital phone and a free adapter. BT4600 telephone accessories pdf manual download. we can call each phone internally. When I say. Announcements But if it's written to non-volatile memory there may be a problem. Choose your product and log in to our troubleshooter to report your problem. Having called the BT help line, I got nowhere as they have no knowledge of the product. What problem are you having? If your handset won't switch on, there are some quick and simple things you can check. IP phones, calls, Cloud Voice App, Music on Hold. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. the other 3 digital hands-free phones are powered from your DV Adaptor. Only had them for about 6 weeks and fingers crossed the SH2 never restarts or needs to be power cycled. Move the handset's cord plug and then the base's cord plug to test if they produce crackling noise on the landline phone. Hi, I wonder if anyone can help me with a problem with the BT4600 phone. Yesterday I was unable to change the volume or switch hdmi channel and the problem is still happening today. Installing a replacement handset cord might be the fix for this problem. Welcome and thanks for your post! I am sorry for the problems you're having making calls. Also how Hi I'm considering using the reset function on the handset to try and resolve a recurring message of Connecting to Hub and Synchronising Handsets. • BT Graphite 1500 handset • BT Graphite 1500 charger Battery compartment cover • 2 x AAA NiMH 550mAh rechargeable batteries It takes three hours to fully charge the handset. Contributor I'm using these BT "essential" cordless digi phones, they have taken to dropping out mid-call "stating synchronising data" and the call is cut off. User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. If your The handset turns itself off and back on when ever I try to use it. Browse . Any help appreciated I have digital-voice. If your phone is within warranty: By phone: 0800 145 6789. the following for each handset: • BT Graphite 2100 handset • BT Graphite 2100 charger • Battery compartment cover (already fitted) • 2 x AAA NiMH 550mAh rechargeable batteries (already in handset) • Mains power adaptor (Item code: 052300) This User Guide provides you with all the information you need to get the most from your phone. Go back to: It's one of those BT Alexa phones that connects via DECT. Recently, I have reset my Alexa Advanced Home Phone on the handset and found that it then displayed 'Synchronising Handset Data'. co. If you're still having problems, then you should contact BT directly to complain. Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. I have 2 handsets and both do this from time to time - they will work fine for a few calls and then go through a spate of the above problem. If you have any problems setting up or using your BT Graphite 1500 please call our free Helpline on 0808 100 6556*. If your handset doesn't have power, go Trying to set up handset 2, it registers ok with the base but will not take incoming calls or make outgoing calls. The Digital Home Phone can't establish a link to your BT Smart Hub 2. Test your phone line and check equipment. I have done a factory reset on the main handset, removed all stored numbers etc and entered numbers back into the handset but we still have the same problem. BT Handset Issues Go to solution. She isn't tech savvy, and I didn't set up the answer machine for her as she Very frustrated with Digital Voice Handsets. We are using the same cord as the old phone which was a bit broken, but I am pretty sure it got a phone signal. There is a BT team that deal with this type of problem, but I think they are very busy, as its a common problem, We have a digital voice handset so nothing plugged into the back of the router. I bought a BT phone with the deal (they actually sent 2). We have been Bt customers for years and we never had any problems with our Bt products. Through shared knowledge and experiences you will find a solution Although the batteries may show full charge, they probably have lost their capacity under full load when an incoming call comes. I can’t try a reset because the handset batteries are flat. BT Digital Voice handsets issues. Why is this not highlighted in troubleshooting by BT. The power symbol comes on the screen, followed by searching for hub, synchronising handset data, and repeats. Today everytime we attempt to call a number the word 'Busy' is displ;ayed on the screen. This is to see if the problem is with your phone; Watch our video to see if the problem is caused by how your wiring is set up at home: User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. Make sure you're in range of your Hub If you're out of range, you'll see this message on your handset: I have an intermittent phone problem where the handset will go to "syncronising hub data" when I answer a call or try to make a call (less frequent). So it can't be the handset, can it?. The handset is a sealed system, so I could not turn the power off. I've seen some old posts regarding this and have tried the unplugging for a short while, resetting Thanks to Kenny31 for helping me with my cordless phone not linking to base. I have noticed that my order page on my account is still showing as “open” so maybe that needs updating but no one at BT is prepared to help me. If that does not fix the problem, then try the helpdesk. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Contributor Mark as New; Bookmark; View and Download BT BT4600 quick setup and user manual online. com Got everything? • BT Inspire 1500 handset • BT Inspire 1500 answering machine base • 2 x NiMH AAA 600mAh rechargeable batteries (already fitted) • Power adaptor (item code 048611) • Telephone line cord • Base plinth You can try fixing many problems yourself, with a few simple checks, some of the most common phone a fault with your BT phone, broadband or email, we're here to help. Set up without problems. akzl oay siik lvd zpxrtm zavf jdzv pptt gcpzs banpya mjrdc qvdaf coslj qrytu cczdlba
Bt handset problems.
Very frustrated with Digital Voice Handsets.
Bt handset problems Then place the handset into the USB charger. View the BT 6500 manual for free or ask your question to other BT 6500 owners. Calling features; Hub phones and voip phones; Mobile Phones; Digital Voice With a single handset there's no way of knowing whether the problem is with the base or the handset. Hi, I’ve just started having a problem with my cordless answerphone (a BT product), which now does not ring for incoming calls. I am 84 years old and I can not cope with the digital world. The phone does not ring when an incoming call is placed, and the answerphone also does not pick up. When try to dial out, get "Manage Incoming Call" on menu even though number in address book. Spares information. Using an old Panasonic unit enables calls in and out. (I have two). The had phones are 2 years old. Doesn't have to be the same model just to register. Subsequent to an electrical storm my BT4600 units ceased to work. Community; Community; I have no problem with the Hub - it seems o. If your product is out of warranty contact BT's I select the Block symbol, BT Call Blocking, On/off. During a call, the consumption is much lower. Today the wired handset works perfectly but when you pick up a hands-free you get what sounds like an engaged tone. When the Secrecy or Mute feature is turned on, some cordless phones will show Secrecy On or Mute On in the handset display. By phone: 0800 980 8999. Digital Voice: I have a problem with my service Thanks John, I have replaced the batteries for her, but still same problem. I've tried resetting both the handset and base through the Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. The line has been tested and is working fine. HELP Hi @Liz10 if your crackling noise is on a static landline phone, this elusive problem could be the handset to base pluggable cord. Now all of a sudden it's stopped ringing out at home but can use it to dial out. I’ve unpaired and re-paired the handset, tried new batteries and rebooted the box more than once. We have Halo and it came with a new BT Voice Handset which is automatically connected. If your product is out of warranty contact BT's recommended agent. When you reset the phone did you chose the handset or the base? The answerphone and call settings are stored on the base so if you haven't tried resetting the base it might help, page 72 on the user guide gives you the steps to follow. uk. However, if it's only happening on 1 handset then you could get I was recently transferred to digital voice having been given an 'advanced' handset 18 months ago! The advanced handset (with Alexa) has performed well since being switched over. Batteries are fine and all handsets are paired. for each handset: BT Freestyle 2200 handset with belt clip BT Freestyle 2200 charger 2 x NiMH AAA rechargeable batteries Battery compartment cover If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt. BT says it is not a line fault must be my equipment. To fix the "unregistered" issue on your BT BT3960 handset, follow these steps: 1. Incidentally, it’s a new BT cordless phone which we have had for 6 months. Or you could try plugging a phone into the phone port on the back of the Hub. Recently renewed my BT contract (I had the full Monty anyway) and moved to Digital Voice with my package. Line tested and no fault found. It allows you to reset I have had the digital voice set up with two hand sets for some two years now with no faults, i now have " Your Battery is low. If you're having problems with your Digital Voice service, BT's troubleshooting guide has some tips to try out first. 2. Contributor Mark as I spoke to BT technical, who didn’t Welcome to BT’s official support community. His solution worked. milleniumaire. Yes, the BT4600 phone has a factory reset function. Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. Alternatively, you may find the answer in ‘Help’ at the back of this guide. By email: Click here for email support. Outgoing calls If you've still got the problem, contact your service provider to get the line checked; Try testing your phone on a phone line in a different property, such as a neighbour's line. Replacement parts, including batteries, line cords, additional handsets, Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my phone? Why are all my incoming Hi all my elderly mother has a bt4600 phone set up, after a power cut the main phone is flashing "C" on the screen and nothing in manual shows how to clear this. Having utilised a BT Premium Trio cordless system with a Trucall device since 2020 I had pre-purchased a BT Digital Voic Re: BT 4600 Handset/Phonebook Its unusual and more expensive to separate phone and broadband providers, as the phone is normally included in broadband packages. Checked Manual and checked volume and sounds and all find but noticed it says Ringer Off. Other BT customers cannot ring me. I bought the 3 handset version when I was over in Scotland in August for my mum, she is getting older and I wanted to upgrade the phones that she had. We have a BT essential Cordless that we have had for almost ayear. My digital handset showing synchronising handset data for over 24 hours. BT phones · BT 6500 manual. I’ve reset the errant handset via the menu, removed batteries and left them out overnight but nothing makes any difference. As Whether it’s static on the line, connectivity problems, or issues with the handset, knowing how to tackle these challenges swiftly can save time and ensure uninterrupted conversations. User guides for BT phone accessories including headsets, answer machines and phone products for small businesses. User guides for BT Products: Set up your service, fix problems or block unwanted calls. This is to see if the problem is with your phone; Watch our User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. I opened the back of the phone and removed the batteries. I have a list of contacts on my phone , but none of them are displayed when anyone calls. If you run into difficulties or have a question about BT’s products and services, join our community and connect with other BT customers. Additional support. However, this year, when we renewed our contract, we were told we were going to be upgraded to Digital Voice. Find answers to any problems with your BT Cloud Voice. . My elderly in-laws have the twin BT Big Button 4000 phones in there home, but both phones keep showing the "Power Cut" message. Does anyone have a solution please? I've tried to chat bot with BT but its not working and I can't be tied up on a long phonecall to them!! 😜 My 2nd handset of two is stuck on ‘Synchronising handset data’ and will not receive or make calls. Am I going to be able to get the handsets onto the home network without SH2? Solved: It has now been more than 8 weeks since BT supposedly switched my landline to DV on 16 March - since that date I have had no landline. See the user guide for instructions on how to turn Secrecy or Mute off. Checked the sett the following for each handset: • BT Graphite 2100 handset • BT Graphite 2100 charger • Battery compartment cover (already fitted) • 2 x AAA NiMH 550mAh rechargeable batteries (already in handset) • Mains power adaptor (Item code: 052300) This User Guide provides you with all the information you need to get the most from your phone. Try resetting the base and handset by disconnecting the power, waiting for a few seconds, . Put the batteries back after approximately 5 minutes and it was fixed. Check Battery: Ensure the handset is charged for at least 16 hours. Live Chat. Follow the steps for the handset you're using: Check your batteries are in the handset correctly. 0 Ratings Reply. If the problem can’t be fixed online you'll be able to arrange an engineer visit. herrbohnen. Find a solution online or discover how to report a problem to BT Business and we'll find a fix as soon as possible. if SH2 needs restart or reboot (power on off), 70% of the time loose Try another handset Try another Digital Voice handset if you have one registered, to see if it's the handset or the line that's causing the problem. Any Hi @Nimbus7. An older handset not been used for some time picks up the same information false info as current. I had high expectations for this, but it is genuinely worse than the using the old phone line, so I'm rather disappointed. Is there any other way to power up the base. Old base did the same. It has worked well for a few months. The 1st handset is working fine. I've been given a pair of these handsets but I don't use BT as my broadband provider. who would have know! BT Digital Phone stuck on Synchronising Handset Data X42-F81 2 of my handsets are stuck in a loop stating "Synchronising Handset Data", no amount of battery removal, pressing Battery removal is no good, they need new rechargeable batteries. Community; Community; Announcements. How can I fix the problem? Make sure you're using the BT Smart Hub 2 we sent The problems reported ( and as with most things , people report issues , they don’t report satisfactory service, so a false impression can be given of the scale of an issue ) generally are with numbers that have been moved around various networks, if your number has never been ported , then you don’t have an issue with porting , if the number has never been ported away I recently noticed that our Premium Phones all have the "Line cord error, please check" message and no dial tone. Is it a box or handset problem please? From other posts I would suggest you try changing the batteries in the phone as that will probably solve problem. No screeching this time, but call quality is still poor. No dial tone and incoming callers get a message that the line is in use. Having separate broadband makes fault finding more difficult, as it could be the broadband equipment causing the problem. To start charging, put batteries into the back of the handset, then turn it on. In this text, I’ll share practical tips and BT customers have been left without a landline, unable to use personal safety alarms, and lost phone numbers they’ve held for decades – these are just some of the disastrous consequences in BT’s ongoing push to switch Recently renewed my BT contract (I had the full Monty anyway) and moved to Digital Voice with my package. 7. We have checked all 4 phones and all appears Ok. Your first port of call would be to try a different handset to rule out of the issue being your phone. Change the rechargeable batteries in just one of the phones to start with, and see if it fixes the problem. Start by making sure your handset is switched on and has power. I’ve changed the batteries. Hi. Big Button Cordless Phone with Answer Machine. 00am to 5. Since using these handsets we have had continued issues. Does anyone know how to report a faulty digital voice handset? The one received with the installation of superfast broadband has not worked since day two of receiving it. Base is new. However my Panasonic telephone that's connected On the majority of times I pause a programme (only up to 10 minutes), when restarting it jumps back about 1 1/2 hrs and I can’t move on or back. Inclusion phones; Phone accessories. Re-register the Handset: - Place the handset on the base and wait a few seconds. I did a reset, and a reregister of the handset and got my sister to phone back. I've followed the about articles but no help. Monday to Friday 9. I had some subsequent phone issues though in fairness BT helplines proved useful and answered several calls with only a brief delay. The problem is only this new handset now rings (not the other 2 BT phones in the house) and it isn't updated with our contact numbers. Phone works fine but looking at how to clear the screen. - If it does not register automatically, follow the manual registration process: - Press the Menu button on the Hi, have bought a BT2700 Digital Cordless Phone with Answer Machine and been no problems. My home phone is now working with digital voice, connected to my new hub, but, Caller display does not work. Broadband and landline customers can get automatic compensation for service problems that include delayed repairs or delays to the start of a new service, find out more I’ve had my bt box for about 4 months now and have been using the bt remote to control the tv (change volume, select hdmi channel, switch on/off). Whilst there have been a few complaints of problems, the forum hasn't been inundated with posts of problems and you have resurrected a one year old thread to compla If your product is out of warranty contact BT's recommended agent. I have a BT Converse 2200 handset wired into my hub. Now that you've checked your broadband connection is working, you need to make sure your handsets are working correctly. Calls not ending up in voicemail. Exact same problem - secondYealink handset not making or recieving calls, red phone symol under the line on the handset. Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my Why does my handset screen continually display 'Register'? Why doesn't my handset ring? Why is my answer machine not recording messages? Why can't I play messages that have been left on my answer machine; Why can't I use another type of BT cordless handset with my existing base? Why am I receiving interference or noise on my phone? Hi @margaux Welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT 4600 phone. Tried BT help - they suggest there is a problem with the phone which is just out of warranty. Pressing the red button on the handset refreshed the screen, but still the same message. I think you will probably need to speak to the product helpdesk. 30pm, Saturday 9am to 2pm. Please help. If you have any problems setting up or using your BT Freestyle 2200, contact the Helpline on 0870 240 3962. 1 · 2. This could be because your handset is out of range or because your Hub is turned off. However, over the last few months the Truecall unit has started having problems detecting the caller ID, typically saying that the last call arrived without caller ID. Until recently my landline was working perfectly with a Truecall Call Blocker Unit. They are all listed as No Number. Hi, I am a BT Business customer and after some issues with patchy audio we have recently switched to the ' BT Premium Cordless Telephone & Answering Machine - Triple' handsets. The quickest and easiest Hi, I’ve just started having a problem with my cordless answerphone (a BT product), which now does not ring for incoming calls. Thanks, so it did not fix the problem. Browse or where it is plugged into, perhaps there is a problem with the mains feed to that socket, or the power unit is not plugged in fully. So my question is, which batteries do i need, can i purchase replacements from BT or else where please ?. The DV phone was obviously intended as a replacement for the landline phone. They must be The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised. Have recently upgraded our router, but get the message "Please Check Line Cord" when I have plugged in the handset. PDF user manual · 90 pages. helpdesk@vtecheurope. we have had other BT users call us on our landline and all Ok. What does the reset do? Specifically will my contacts disappear and need inputting again? How can I make a copy of my contacts just in case The handsets are not universally hopeless, I have had mine for about 2 years and they work perfectly with the original batteries still. As it charges, you’ll see your phone’s battery status at the top of its screen. I don't know how long this has been for, since we don't use the landline all that much. Only other thing I can suggest is trying to register the handset on a friends base station. Product helpdesk information. If it does, then change the rest. That would at least tell you which part is faulty. How do I put it to Ringer On been tr Still having problems? If the problem is with your BT line or service, try testing your line and running through some quick checks with our landline troubleshooter > If you are using a phone from another manufacturer, please contact the manufacturer's helpdesk for further help. Common problem. When try to press OK to get choice of On/off, always get "Not Available". Tried Handset Settings, Reset and no change. Getting the same response on all call blocking features. Manuals. We’ve had this phone for years & it’s worked perfectly. I do however have a pair of BT whole home discs which work really well. give review. You would expect so but given the number of posts on the forum regarding dead batteries, it doesn't appear to be the case. Its quite a common problem. Anyone else experienced this? It's becoming embarrassing. k. I was told that someone from BT would ring me today but, as expected, I’ve heard nothing. I have reset the handset but problem not Hi, I bought a BT4600 handset on Ebay and it turns out it is the second handset of the twin set. Note: Turn off the handset before taking out its battery or you risk losing data. The Secrecy or Mute feature has probably been turned on. mikewestmorland. They sent us an Essential Bt digital phone and a free adapter. BT4600 telephone accessories pdf manual download. we can call each phone internally. When I say. Announcements But if it's written to non-volatile memory there may be a problem. Choose your product and log in to our troubleshooter to report your problem. Having called the BT help line, I got nowhere as they have no knowledge of the product. What problem are you having? If your handset won't switch on, there are some quick and simple things you can check. IP phones, calls, Cloud Voice App, Music on Hold. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. the other 3 digital hands-free phones are powered from your DV Adaptor. Only had them for about 6 weeks and fingers crossed the SH2 never restarts or needs to be power cycled. Move the handset's cord plug and then the base's cord plug to test if they produce crackling noise on the landline phone. Hi, I wonder if anyone can help me with a problem with the BT4600 phone. Yesterday I was unable to change the volume or switch hdmi channel and the problem is still happening today. Installing a replacement handset cord might be the fix for this problem. Welcome and thanks for your post! I am sorry for the problems you're having making calls. Also how Hi I'm considering using the reset function on the handset to try and resolve a recurring message of Connecting to Hub and Synchronising Handsets. • BT Graphite 1500 handset • BT Graphite 1500 charger Battery compartment cover • 2 x AAA NiMH 550mAh rechargeable batteries It takes three hours to fully charge the handset. Contributor I'm using these BT "essential" cordless digi phones, they have taken to dropping out mid-call "stating synchronising data" and the call is cut off. User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. If your The handset turns itself off and back on when ever I try to use it. Browse . Any help appreciated I have digital-voice. If your phone is within warranty: By phone: 0800 145 6789. the following for each handset: • BT Graphite 2100 handset • BT Graphite 2100 charger • Battery compartment cover (already fitted) • 2 x AAA NiMH 550mAh rechargeable batteries (already in handset) • Mains power adaptor (Item code: 052300) This User Guide provides you with all the information you need to get the most from your phone. Go back to: It's one of those BT Alexa phones that connects via DECT. Recently, I have reset my Alexa Advanced Home Phone on the handset and found that it then displayed 'Synchronising Handset Data'. co. If you're still having problems, then you should contact BT directly to complain. Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. I have 2 handsets and both do this from time to time - they will work fine for a few calls and then go through a spate of the above problem. If you have any problems setting up or using your BT Graphite 1500 please call our free Helpline on 0808 100 6556*. If your handset doesn't have power, go Trying to set up handset 2, it registers ok with the base but will not take incoming calls or make outgoing calls. The Digital Home Phone can't establish a link to your BT Smart Hub 2. Test your phone line and check equipment. I have done a factory reset on the main handset, removed all stored numbers etc and entered numbers back into the handset but we still have the same problem. BT Handset Issues Go to solution. She isn't tech savvy, and I didn't set up the answer machine for her as she Very frustrated with Digital Voice Handsets. We are using the same cord as the old phone which was a bit broken, but I am pretty sure it got a phone signal. There is a BT team that deal with this type of problem, but I think they are very busy, as its a common problem, We have a digital voice handset so nothing plugged into the back of the router. I bought a BT phone with the deal (they actually sent 2). We have been Bt customers for years and we never had any problems with our Bt products. Through shared knowledge and experiences you will find a solution Although the batteries may show full charge, they probably have lost their capacity under full load when an incoming call comes. I can’t try a reset because the handset batteries are flat. BT Digital Voice handsets issues. Why is this not highlighted in troubleshooting by BT. The power symbol comes on the screen, followed by searching for hub, synchronising handset data, and repeats. Today everytime we attempt to call a number the word 'Busy' is displ;ayed on the screen. This is to see if the problem is with your phone; Watch our video to see if the problem is caused by how your wiring is set up at home: User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. Make sure you're in range of your Hub If you're out of range, you'll see this message on your handset: I have an intermittent phone problem where the handset will go to "syncronising hub data" when I answer a call or try to make a call (less frequent). So it can't be the handset, can it?. The handset is a sealed system, so I could not turn the power off. I've seen some old posts regarding this and have tried the unplugging for a short while, resetting Thanks to Kenny31 for helping me with my cordless phone not linking to base. I have noticed that my order page on my account is still showing as “open” so maybe that needs updating but no one at BT is prepared to help me. If that does not fix the problem, then try the helpdesk. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Contributor Mark as New; Bookmark; View and Download BT BT4600 quick setup and user manual online. com Got everything? • BT Inspire 1500 handset • BT Inspire 1500 answering machine base • 2 x NiMH AAA 600mAh rechargeable batteries (already fitted) • Power adaptor (item code 048611) • Telephone line cord • Base plinth You can try fixing many problems yourself, with a few simple checks, some of the most common phone a fault with your BT phone, broadband or email, we're here to help. Set up without problems. akzl oay siik lvd zpxrtm zavf jdzv pptt gcpzs banpya mjrdc qvdaf coslj qrytu cczdlba